Where is your organization right now?
Where do you want it to go?
Sustainable Business Consulting organizational assessments have helped organizations reset their strategic direction, improve operational efficiency and drive world class levels of performance, while improving customer satisfaction and loyalty.
Technical Support Assessment
Sustainable Business Consulting provides a comprehensive business review, including detailed examination of the following areas:
- Strategies and plans
- Organizational structure
- Service delivery processes
- Performance measurements
- Staff training and career planning
- Support systems and tools
- And more…
The assessment will provide honest feedback on the overall quality and performance of the technical support operation, identify performance gaps and provide specific recommendations on the changes necessary to correct operational deficiencies.
Our assessments, online resources and simulations are flexible, user-friendly and give you results you can count on.
- 360 Assessments
- Self-Assessment Resources
- Team & Organizational Assessments
- Performance Support & Simulations
Our Assessment includes a number of deliverables that will help your organization take the next step towards world class performance, including:
- Comprehensive Assessment Report and Executive Presentation
- Analysis of Strengths, Weaknesses, Opportunities and Threats
- Benchmark against Industry Leading SCP Standards
- Roadmap for Implementing Recommendations
Recommendations are prioritized based on their importance to the business as well as impact on customer satisfaction. The resulting service assessment report offers a no-nonsense Call to Action justification that will help build executive support and secure the funding needed to make critical changes to the business.